1. Overview
TalkXO ("we," "us," or "our") operates the website hello.talkxo.com and associated web properties. This Privacy Policy explains what personal data we collect, how we process it, and your rights regarding your information.
2. Information You Provide to Us
We only collect personal information when you explicitly choose to submit it through our website forms:
- Client Inquiries & Briefs: When you reach out via our contact form or discovery scheduling, we collect your name, business email, company details, and project notes to evaluate your brief and communicate with you.
- Job Applications: When you apply for an open role or submit an open application, we collect your full name, email address, phone number, role interest, and links to your CV or portfolio. This information is used solely to assess your candidacy.
- Email Newsletter Subscriptions: When you subscribe to our monthly marketing newsletter in our footer, we collect your email address.
3. Newsletter Processing (Loops)
We use Loops (loops.so) as our email communication platform. When you subscribe to our newsletter, your email address is stored and processed securely through Loops to deliver updates, insights, and agency announcements.
We do not spam, and we do not sell or rent subscriber lists. Every email sent via Loops includes an instant, one-click unsubscribe link at the bottom, allowing you to opt out at any time.
4. Privacy-First Analytics (Umami)
We use Umami Analytics (umami.is) to understand website usage trends and improve user experience.
Unlike traditional tracking tools, Umami is privacy-first by design:
- It does not use cookies or persistent identifiers.
- It does not track you across different websites.
- It does not collect personal data or store IP addresses.
- All metrics (such as page views, referral sources, and button clicks) are aggregated and anonymized.
5. Data Storage, Security & Infrastructure
Our website is hosted on Cloudflare global edge infrastructure. All web traffic is encrypted in transit using industry-standard Transport Layer Security (TLS 1.3 / HTTPS). We maintain appropriate technical measures to safeguard any data transmitted through our systems against unauthorized access, loss, or misuse.
6. Data Sharing & Third Parties
We do not sell, trade, or monetize your personal data. We only share information with trusted third-party service providers (such as Cloudflare for content delivery and Loops for email communications) strictly necessary to operate our website and services.
7. Your Rights & Data Requests
Depending on your jurisdiction, you have the right to request access to the personal data we hold about you, request corrections, or ask for your data to be deleted from our records.
To exercise any of these rights, please email us directly at [email protected], and we will promptly honor your request.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. Any updates will be published on this page with a revised "Last updated" date.